Saturday, June 24, 2017

CNS Provides and/or supports the following end-user services:

Draft revision 1.14

Use the "»" bullet to learn more about a select CNS Service!

 

Hardware:

Service to Faculty/Staff State/College owned PCs* that reside on the ESF Campus.

»

Basic trouble-shooting assistance for State/College owned printers that reside on the ESF Campus.

»

Provide quotes, upon request, for supported PC/Mac hardware configurations.

  Configuration and setup of new College-owned computers* that reside on the ESF Campus and associated peripheral equipment.
     NOTE: "Peripheral equipment" includes items that come in associated quotes from CNS; it does not include extraneous items such as:
    consumer entertainment devices, consumer communication devices, web cameras, label printers, desktop scanners, et etc...

 

 

Software:

»

Assistance with the installation and maintenance of Campus-licensed software including Microsoft Windows and Office suites.

»

Basic trouble-shooting and installation assistance with properly licensed software titles.

  eg: SAS, Minitab, Adobe, Autodesk, and etc.

»

Provide quotes, upon request, for selected software titles from Microsoft and Adobe.

 

 

Campus Network:

»

Wired/wireless connections to the ESF Campus Network where available.

»

User account services for ESF Faculty and Staff.

»

Email for ESF Faculty and Staff using PC/Mac Microsoft Outlook or the Outlook Web Access client.

Network-based file storage and backup to individual Faculty and Staff, and Departments.

»

Student, Faculty, and Staff SU NetID issue resolution.

»

Student, Faculty, and Staff SU storage and storage quota issues.

Networked printing services in departmental offices and computing labs for Faculty, Staff, and Students.

Off-Campus FTP services upon request.

Secure remote access to Campus resources via the ESF Web VPN (AccessESF). Prior approval required for use.

Support connections SUNY/State and SU systems.

 

Computing Center: 

Maintain all ESF Campus public/lab/classroom PCs, including both hardware and software support.

»

Faculty, Staff, and Student public computing lab issues - including software and printing/print quota.

*Support preference is given to users that purchase a campus-standard PC/Laptop configuration.




Contact us:

Computing and Network Services
317 Baker Labs
HelpDesk@esf.edu : 315-470-6861