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CNS Provides and/or supports the following end-user services:
Draft revision 1.14
Use the "»" bullet to learn more about a select CNS Service!
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Hardware:
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Service to Faculty/Staff State/College owned PCs* that reside on the ESF Campus.
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Basic trouble-shooting assistance for State/College owned printers that reside on the ESF Campus.
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Provide quotes, upon request, for supported PC/Mac hardware configurations.
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Configuration and setup of new College-owned computers* that reside on the ESF Campus and associated peripheral equipment.
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NOTE: "Peripheral equipment" includes items that come in associated quotes from CNS; it does not include extraneous items such as:
consumer entertainment devices, consumer communication devices, web cameras, label printers, desktop scanners, et etc... |
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Software:
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Assistance with the installation and maintenance of Campus-licensed software including Microsoft Windows and Office suites.
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Basic trouble-shooting and installation assistance with properly licensed software titles.
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eg: SAS, Minitab, Adobe, Autodesk, and etc.
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Provide quotes, upon request, for selected software titles from Microsoft and Adobe.
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Campus Network:
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Wired/wireless connections to the ESF Campus Network where available.
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User account services for ESF Faculty and Staff.
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Email for ESF Faculty and Staff using PC/Mac Microsoft Outlook or the Outlook Web Access client.
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Network-based file storage and backup to individual Faculty and Staff, and Departments.
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Student, Faculty, and Staff SU NetID issue resolution.
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Student, Faculty, and Staff SU storage and storage quota issues.
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Networked printing services in departmental offices and computing labs for Faculty, Staff, and Students.
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Off-Campus FTP services upon request.
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Secure remote access to Campus resources via the ESF Web VPN (AccessESF). Prior approval required for use.
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Support connections SUNY/State and SU systems.
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Computing Center:
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Maintain all ESF Campus public/lab/classroom PCs, including both hardware and software support.
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Faculty, Staff, and Student public computing lab issues - including software and printing/print quota.
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