NOTICE: In an effort to further secure our connection with centralized SUNY systems, ESF IT has employed various changes to our back-end connection to Albany. Some of these changes will be immediately noticeable when attempting to login to the SUNY Portal. Please see the following for more information: SUNY Portal Changes.
One of the greatest threats to security on the ESF Campus Network is email.
NEVER open email messages with attachments that:
- You are not expecting
- You do not know the name or address of the person who sent the message.
NEVER provide information about yourself on a Web site or via email that you are not completely sure who will see the information.
CNS knows your username, as it is the same as your email address; and neither CNS or ITS will ever ask for your password through a generalized, unspecific email out of the blue - so please do not email out your username, password or date of birth.
Following these simple rules can help us all ensure a more secure environment!
Before you call us, please answer the following questions:
1) Have you restarted your computer?
This is a common question that we ask when contacted for assistance. Please, before contacting us, restart your computer to see if your issue can be resolved in this manner. It is surprising the number of issues that can be solved with a simple restart.
NOTE: We are not responsible for any perceived loss of data when a user restarts their PC. It is the responsibility of the user to properly save any data prior to restarting their PC or applications.
2) Are the pieces of your PC properly assembled?
Are your Keyboard, Mouse, Monitor, and Network cable properly and securely plugged into your PC? Please check this thoroughly. If you are not certain, unplug them and securely plug them back in to your PC (with your PC turned off).